Refund policy

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

Discounted and sale items are final sale and not eligible for return, except when the discount was applied through a storewide promotion (such as a sitewide sale or promotional code event), in which case the standard return policy applies.

Returns are free in two ways: bring your order to our Auburn store, or mail it back and receive your refund as store credit. If you prefer a refund to your original payment method on a mailed return, an $8 return-shipping fee is deducted from your refund.

In-store returns are refunded as store credit. Refunds to your original payment method are available for mailed returns only, less the $8 return-shipping fee.

We do not offer direct size exchanges by mail. To change sizes, return the item — free in store or by mail for store credit — and place a new order, or visit the store to exchange in person within the return window.

To start a return, log into your account and select Request return on the order, or email us at orders@shopbehindtheglass.com with your order number. Approved refunds are issued within 5 business days of receiving and inspecting the item; store credit is issued same day.

Damaged, defective, or incorrect items are handled separately and at our expense: contact us within 7 days of delivery and we will replace the item or issue a full refund, including any shipping paid.